Privacy policy

Privacy Policy

This Privacy Policy describes how ActiveFlow (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase at ActiveFlow.fi (the “Site”), or otherwise communicate with us (collectively, the “Services”). In this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, a visitor to the Site, or another individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing the Services, you agree to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, do not use or access any of the Services.

We may update this Privacy Policy from time to time, for example to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

Collection and Use of Personal Information

To provide the Services, we have collected personal information about you from various sources over the past 12 months, as described below. The information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use your information to communicate with you, provide the Services, comply with applicable legal obligations, enforce any terms of use, and protect the Services, our rights, and the rights of others.

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories of personal information we collect and the types of personal information within each category.

Information We Collect Directly from You

Information you provide to us directly through the Services may include:

  • Basic Information, such as name, address, phone number, and email address.

  • Order Information, such as name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account Information, such as username, password, and security questions.

  • Purchase Information, such as products you viewed, added to your cart, or placed on a wishlist.

  • Customer Support Information, including details you choose to include in communications with us (for example, when you send a message through the Services).

Information We Collect Through Cookies

We also automatically collect certain information about your interaction with the Services (“Usage Data”). We use cookies, pixels, and similar technologies (“Cookies”) to do so. Usage Data may include details about how you use our Site and account, such as device information, browser information, network connection data, your IP address, and other information regarding your interaction with the Services.

Information We Receive from Third Parties

Finally, we may receive information about you from third parties, including service providers who collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.

  • Payment service providers who collect payment information (e.g., bank account details, credit or debit card information, billing address) to process your payments and fulfill your orders, so we can provide you with the products or services you have requested.

  • When you visit our Site, open or click on emails we send you, or otherwise interact with our Services or advertisements, we or our partners may automatically collect certain information using web tracking technologies, such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we receive from third parties will be processed in accordance with this Privacy Policy.